Privacy Policy

Effective Date: January 1, 2025

Water Damage Pros Florida respects your privacy. When you call us, fill out a form, or browse our website, you share information with us - and we treat it with care. This policy explains what we collect, why we collect it, and the choices you have. If anything here is unclear, call us at (866) 973-3470 and we'll walk you through it.

Information We Collect

When you request service or contact us, we collect the details we need to help you: your name, phone number, email address, service address, and a description of the water damage you're dealing with.

We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site running smoothly and understand what visitors find useful.

How We Use Information

We use your information to respond to your request, schedule your service, send a technician to your property, and follow up on the work we performed. We also use it to provide an estimate, answer your questions, and keep records of your job.

We use website data to improve our site, measure which pages help people most, and make sure our online information stays accurate and easy to find.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors move through the site. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when a cookie is being sent. If you disable cookies, some parts of the site may not work as smoothly, but you can still call us at (866) 973-3470 for help.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics and call-tracking services, to understand how people find us and how our site performs. These tools collect information like pages visited, time on site, and general location data.

These providers have their own privacy policies, and we choose partners who handle data responsibly. We do not sell your personal information to anyone.

Data Sharing and Disclosure

We share your information only when it's needed to serve you: with our technicians and scheduling team, with service providers who help us run our website and communications, and with your insurance company if you ask us to coordinate a claim.

We may also disclose information if the law requires it, to protect our rights or safety, or as part of a business transfer. We never sell your personal information.

Data Retention

We keep your information for as long as needed to provide service, maintain job records, meet legal and insurance requirements, and resolve any questions that come up later. When information is no longer needed, we dispose of it securely.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure handling of paper and electronic records and limiting access to team members who need the information to do their jobs.

No method of transmission or storage is completely secure, but we work hard to safeguard what you share with us.

Your Rights

You can ask us what personal information we hold about you, request a correction, or ask us to delete information that we're not required to keep. You can also opt out of marketing messages at any time.

To make a request, call us at (866) 973-3470 or email us using the contact details below. We'll respond promptly and help you however we can.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, contact us and we'll remove it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the revised policy on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, we're here to help. Call us at (866) 973-3470 or reach out using the contact details below.

Privacy Contact